Forrestfield Physiotherapy (ABN 47 658 071 544) ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website www.forrestfieldphysio.com.au (the "Site") or engage with our services.

 

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

 

1. Personal Information We Collect

When you interact with us via our website, enquiry forms, or booking systems, we may collect the following personal information:

• First Name

• Last Name

• Email Address

• Phone Number

• Message or enquiry details

We also collect information necessary to manage appointments and bookings through our online practice management system, PracSuite. This may include booking-related details you provide when scheduling or managing appointments.

In addition, some information is collected automatically when you visit our Site, such as:

• IP address

• Browser type, device type and operating system

• Approximate location data

• Pages visited and how you interact with the Site

 

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiries and communicating with you

• Providing physiotherapy services and managing your bookings and appointments (including via PracSuite)

• Improving, maintaining and monitoring the performance of our website

• Sending information you have requested or agreed to receive, including our periodic email newsletter and relevant updates. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We do not sell your personal information. Your information is only shared with trusted service providers (such as PracSuite and website hosting providers) where required to operate our business, or where required by law.

 

3. Online Bookings and Third-Party Services

We use PracSuite, a third-party practice management and booking system, to securely manage appointments and client records. Any personal information entered into PracSuite is handled in accordance with their privacy and security practices.

Our website may also rely on third-party tools for analytics, hosting, and communication. These providers may process limited personal information as part of delivering their services to us.

 

4. Cookies

Our Site uses cookies to enhance functionality and user experience. Cookies help us understand how visitors use our website and allow certain features to work correctly.

You can adjust your browser settings to refuse or delete cookies. Please note that some parts of the Site may not function properly if cookies are disabled.

 

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Our Site is hosted on WIX, which implements HTTPS and SSL encryption protocols to ensure secure transmission of data between your browser and our servers. While we take security seriously, no method of online transmission or storage is completely secure.

 

 6. Children’s Privacy

We may provide services to children under 18. When collecting personal information from minors, we require parental or guardian consent. Parents or guardians can contact us about the information we hold or to request corrections.

 

7. Access and Correction

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate or outdated.

To make a request, please contact us using the details below.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

9. Contact Us

If you have any questions, concerns, or requests relating to your privacy or this Privacy Policy, please contact us at:

Email: admin@forrestfieldphysio.com.au